eBay Account Suspension (NARU)

copyright by Cheryl L. Coccaro

An eBay account can be suspended and its owner branded as NARU (Not A Registered User) for committing an infraction of eBay's regulations. Here's how to reduce your risk of becoming NARU yourself, and what to do when conducting a transaction with someone whose account is suspended.

Being a Victim of Fraud Can Cause Your Account to Be Suspended:

A very common cause for eBay account suspension is responding to a fraudulent email from a scammer, who gains the information they need to hijack your account.

The thief then goes into your account, changing the name and email address. Often they list auctions for some fraudulent merchandise, for which eBay will suspend your account when they discover it.

When you log into your account . . . surprise!! Your account has been shut down, even if you are innocent, usually for 30-day period while eBay deals with the problem.

Protect yourself by not responding to any emails from eBay or anyone else asking you to click on their link to log into your eBay account to update or verify your information and password.

If you do receive such an email, forward it immediately to spoof@ebay.com so eBay can trace the fraud artist and take action against them.

Expert con artists make these emails look very genuinely as though they came from eBay, but eBay will never ask you for your account information via email.

Your account could also be suspended for something as simple as not keeping your account finances current, or not updating your phone number and someone reporting it when they couldn't contact you.

What to Do if Your eBay Account is Suspended:

If you are an innocent victim of fraud and find your account suspended, you feel helpless. Whom do you contact, and what should you do?

Going to eBay Live Help will most likely give you a better feel for this problem and the method of resolution. To reach eBay directly your best method is to use this Live Help link. Most times, your problem or at least an explanation of what went wrong can be found out by going directly to eBay's Live Help link. eBay's Help Boards are full of questions from people who find themselves NARU without knowing why.

Transactions with a NARU Member:

If you have a current transaction with another eBayer whom you discover has become NARU, know that eBay NEVER WILL reveals the reason or length of the suspension to anyone but that individual. You won't know why they were suspended, but you are not obligated to complete any transaction with a member whose account has been NARU or suspended.

Keep Your eBay Account Safe!

Protect yourself by keeping your username and password confidential, and NEVER respond to an email asking for that sensitive information.


Cheryl Coccaro is the author of "Easy Internet Selling" and the creator of My Perfect Ear, a unique and eye-catching earring display.




Return to top of eBay Account Suspension (NARU)
Return to Selling Jewelry On the Internet
Return to Beading Design Jewelry home page.

New! Comments

Have your say about what you just read! Leave me a comment in the box below.

site search by freefind

Bead Manager Pro
will save you time and money.
With fully automated inventory and pricing of your jewelry pieces you will always know whats in stock
and what to charge!

Bead Manager Pro Jewelry Software Automate your business,
saving you time and money


Special SiteSell Promotion

Sell more jewelry online
with social networking



SiteSell Hosting


New & Updated!
Easy Internet Selling ~ using Facebook and Etsy 2011


Facebook Marketing Secrets


Recommended Articles:

How to Build A Jewelry Website

How to Sell Jewelry Through Social Networking:

Social Media Marketing for Jewelry Designers

How Social Media Networking Can Help Your Jewelry Business Succeed

Grow Your Online Jewelry Business the Friendly Way

Get Your Jewelry Noticed Online by Using Good Keyword Tags

Get Maximum Jewelry Traffic from Your Social Networking Activity

How to Sell More Jewelry Directly from Your Blog

Ways To Build A Website Business

10 Things You Should Know About How Your Viewer Sees Your Website!

Web Site Do's and Don'ts

How to Sell Jewelry on eBay:

Successful Selling on eBay

Questions to Ask Before You Sell on eBay

Getting Ready to Sell On eBay

Make Your Net Auction Sell!

Your Auction Title Can Bring You Success or Failure

Increase Your eBay Auction Sales with 10 Tips for a Successful Auction Listing

Tips for Setting up Multiple eBay Accounts

Buy It Now on eBay - Understanding and profiting from this eBay feature

Packaging Your Winning Auctions

eBay Account Suspension (NARU)

PayPal...Is It For You?





Like to know how
easily this website has
risen to rank not only in the
top 1%, but the top 0.5%

of over 100 million active
websites online.
Click here to read my
Website Success Story!



Make Money Doing
Something You Love!


Site Build It!
Thinking of building your own website? Or want to improve
your online presence with the website you have now?
Turn Your Knowledge
Into Revenue!

Checkout these FREE ebooks.


Visitors Since Nov 22, 2011
free counters


SBI! Monthly Billing Option